1. About these terms
Jwell.shop is operated by MR SERVICES PRIVATE LIMITED (“we”, “us”, “our”). These terms govern use of the Jwell.shop website, app and associated services. Please read them with our Privacy Policy.
Use the service only if you can lawfully agree to these terms and, when acting for a company, have authority to do so. Contact support@jwell.shop if you have a question before using it.
2. Accounts and company access
Provide accurate information, protect your sign-in credentials, and use only accounts and company workspaces you are authorized to access. Notify us if you suspect unauthorized access. Owners and administrators are responsible for managing membership and permissions within their authority.
Permissions, active plans, available credits and company limits determine which features you can use. Do not share credentials to bypass permissions or attempt to access another company’s private information.
3. Photos, AI and feature availability
The service supports photography, photo organization, catalogues, inventory and order workflows, with AI editing and model presentation where enabled. Available features depend on your platform, app version, plan and permissions. Future or planned features are not guaranteed to be available today.
AI can alter or misrepresent a product’s appearance. Check generated jewellery details, colours, proportions and model presentations before publishing, selling or sharing. A generated image is not proof of the product’s authenticity, quality, weight or value.
Processing uses external providers as described in the Privacy Policy and applicable AI controls. Network, device and provider conditions affect timing and availability; no fixed processing time or uninterrupted service is promised. Check sync status before relying on a cloud copy, and retain originals you still need.
4. Your content and responsibilities
You retain your rights in content you provide. You authorize us and our service providers to host, process, transform and display that content as needed to provide the features you request, subject to your sharing choices, the Privacy Policy and applicable law.
Only submit photos, logos, product details and personal information you have the right to use and disclose. Obtain necessary permissions from people whose information or images you upload. You are responsible for the accuracy of product listings, prices and representations made to your customers.
Do not upload unlawful or infringing material, introduce malicious files, bypass security or credit controls, misuse public links, impersonate others or interfere with other users’ access. We may restrict activity when needed to address abuse, security risks or legal obligations.
5. Plans, credits and commercial terms
Company plans, activation and AI credits are provided under the offer agreed for that company. Confirm price, included features, limits, validity, credit rules and any applicable cancellation or refund terms with us before purchasing. Contact support@jwell.shop about a charge or credit discrepancy.
Ordinary original-photo uploads and Normal Camera saves are separate from credit-consuming AI operations. Enabled AI-camera and model operations can each use credits under their applicable rules. A plan upgrade alone does not request model generation for older photos.
These pages do not introduce online checkout, recurring billing or a new refund policy. No provision of these terms removes rights or remedies that cannot lawfully be excluded.
6. Catalogues, sharing and orders
Company owners and authorized members control catalogue contents and sharing. Anyone receiving a public link may forward it. Downloads, PDFs and screenshots already received cannot be recalled by disabling the link.
Orders recorded through Jwell.shop are between the buyer and the relevant company. That company is responsible for confirming product availability, price, fulfilment, delivery, cancellations and returns. A Jwell.shop order or receipt is not proof of payment; the current jewellery-order workflow does not collect payment in the app.
7. Suspension, closure and retained records
Access can be restricted by company permissions, plan status, security controls or breaches of these terms. Contact us to resolve an access issue, close an account or request deletion. Closing access, leaving a company or removing a Gallery item does not necessarily erase all associated records.
Company ownership and shared records must be considered before an account or company can be removed. Retained audit, order, processing and recovery records are described in the Privacy Policy. Do not clear app data while needed photos remain unsynced.
8. Changes, support and disputes
We may update these terms when the service changes, with notice or agreement where required. Review the last-updated date for the current version. Changes do not override mandatory legal rights or an applicable separately agreed contract.
For service questions, complaints or commercial disputes, contact MR SERVICES PRIVATE LIMITED at support@jwell.shop. Describe the issue without including passwords, verification codes or payment credentials.